Frequently Asked Questions
Everything you need to know about shopping with FitVilleUK
What are your standard delivery times within the UK?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return an item for a refund or exchange?
You can return any unworn items in their original packaging within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all FitVilleUK products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.
Do you offer international shipping outside of the UK?
Currently, FitVilleUK focuses on serving our customers within the United Kingdom to ensure the fastest delivery times and best local support.